SAI

Terms of Use

Last Revised: April 2026

1. Company Information and Scope

These Website and Software-as-a-Service Terms of Use ("Terms") govern access to and use of SAI (Seqoon AI), an artificial intelligence–powered software-as-a-service platform providing customer support automation, call center solutions, conversational AI, analytics, and related services (the "Services").

SAI is operated by Seqoon Smart Solutions, a company duly incorporated under the laws of Egypt ("Seqoon AI", "SAI", "we", "us", or "our").

SAI is a standalone product supported by Seqoon for technological infrastructure and operational services. Seqoon does not contract directly with Users unless expressly stated.

These Terms apply to all websites, dashboards, APIs, and platforms where they are displayed (each, a "Site").

By accessing or using the Services, you confirm that you are acting on behalf of a business entity and agree to be legally bound by these Terms. SAI is provided on a business-to-business (B2B) basis only.

2. Amendments to the Terms

Seqoon may revise, add, or remove parts of these Terms of Use from time to time. Continued use of Seqoon Services after such changes constitutes acceptance of the new Terms of Use.

3. Services

3.1 SaaS Services

SAI provides AI-powered software solutions including but not limited to chatbots, voice assistants, ticketing automation, quality assurance, and analytics (the "AI Products").

You may use the Services solely for internal business purposes, in compliance with these Terms and all applicable laws.

3.2 Subscription Services and Fees

Services are provided on a subscription, usage-based, or enterprise licensing basis.

Fees and Payment

  • Fees are disclosed at the time of subscription ("Subscription Fees").
  • Fees are billed in advance.
  • Fees are non-refundable, except:
    • where Services are not materially provided;
    • where termination occurs due to SAI's material breach; or
    • as required by mandatory Egyptian law.

SAI may adjust pricing upon 30 days' prior to renewal date. Continued use after the effective date constitutes acceptance.

4. Permitted Use and AI Functionality

4.1. Access to certain areas of the SAI Site is password-protected. In the interest of safety and security of business transactions, only registered Users may access said pages. Seqoon AI reserves the right to deny registration to any User or to make previously free areas subject to registration at its sole discretion. Seqoon AI is entitled, at any time and without obligation to give reasons, to deny the User access by blocking its User Data, in particular if the User:

  • Uses false data for registration;
  • Violates these Terms or its duty of care regarding User Data;
  • Violates any applicable laws in the access to or use of the SAI Site; or
  • Has been inactive for a prolonged period.

4.2. The User shall provide accurate information and update it without undue delay. The User shall ensure that its e-mail address is current and linked to a specific person (e.g., john.smith@company.com). Generic or role-based e-mail addresses (e.g., info@company.com) are strictly prohibited.

4.3. User Data (User ID and password) must be kept confidential. The User is solely liable for all transactions and activities carried out under its User Data. If the User suspects unauthorized use, they must notify Seqoon AI in writing immediately.

4.4. Upon receipt of such notice, Seqoon AI will block access under that User Data. Access will only be restored upon new registration or formal application by the User.

5. AI Functionality and Usage

You may use the Content and Services solely in connection with your lawful business activities.

5.1 Input and Output

Input

You retain all rights in data, text, audio, or recordings you submit ("Input"). You confirm that you have all necessary rights, consents, and lawful bases under applicable data protection laws, including Law No. 151 of 2020. However, the User grants Seqoon AI a worldwide, non-exclusive, royalty-free license to use Input solely as necessary to provide, maintain, and improve the Services.

Output

You retain rights in AI-generated output ("Output"), subject to applicable law. You acknowledge that:

  • Output is generated automatically;
  • Output may be inaccurate or incomplete; and
  • Output must be reviewed by a human before use in operational, legal, financial, or regulatory contexts. Seqoon AI disclaims all liability for "hallucinations" or factual errors in the Output.

No Professional Advice

The Services do not provide legal, medical, financial, or regulatory advice. Reliance on Output is at your sole risk.

5.2 High-Risk Use

AI Services are not intended for use in High-Risk contexts. Seqoon will not be liable for any claims, damages, losses, costs, or liabilities arising from the use of our AI Services in High-Risk contexts, and the User will indemnify and hold Seqoon harmless against any such claims.

"High-Risk contexts" means situations where AI Services are used to inform or make decisions that require enhanced safety measures or risk management features, such as fail-safe or fault-tolerant systems. This includes contexts where failure or malfunction may reasonably be expected to result in death, personal injury, property or environmental damage, or significant impacts on fundamental rights. High-Risk contexts include, but are not limited to, critical infrastructure, healthcare, transportation safety, biometric identification, education and employment decisions, law enforcement, migration, justice, and democratic processes, as well as any other high-risk AI practices defined or prohibited by applicable laws and regulations.

6. Ownership and Intellectual Property

As between the parties:

  • You retain rights in Input and Output;
  • Seqoon AI retains all rights in the Services, AI Products, models, algorithms, software, and methodologies.

Output is non-exclusive and may be similar to output generated for other users. No rights are granted except as expressly stated.

7. Prohibited Use

You shall not:

  • Use AI Services beyond the scope of access granted;
  • Permit any other users to access or use AI Services to develop, train, or improve any other AI, including a competing or similar product or service;
  • Use the Services in violation of Egyptian law, PDPL, GDPR, or other applicable laws;
  • Process personal data without lawful basis or authorization;
  • Use the Services for fully automated decision-making producing legal or similarly significant effects without human oversight;
  • Reverse engineer, scrape, interfere with, or disrupt the Services;
  • Use AI Services to create content or use content in a manner that the User knows or should know infringes, misappropriates, or otherwise violates any intellectual property rights or other rights of any person, or that violates any applicable law, regulation, or rule;
  • Use the Services for unlawful, deceptive, or harmful purposes.

The User acknowledges and agrees that it shall bear sole and full responsibility and liability for its use of the Services, including any content, data, instructions, outputs, decisions, or actions generated, processed, or implemented through the Services.

Unauthorized use may result in suspension or termination.

8. Data Protection and Privacy

8.1 Roles of the Parties

For purposes of Law No. 151 of 2020 (PDPL) and, where applicable, the GDPR, the User acts as Data Controller and Seqoon AI acts as Data Processor. Processing is conducted solely on documented instructions from the User and for the purposes of providing the Services.

8.2 Data Processing Agreement

Processing of Personal Data is subject to a separate Data Processing Agreement ("DPA"), which forms an integral part of these Terms. In case of conflict, the DPA shall prevail.

8.3 Confidentiality and Security

Seqoon AI shall implement appropriate technical and organizational measures, including encryption and access controls, to protect Personal Data against unauthorized access, disclosure, or loss.

8.4 Sub-Processors

Seqoon AI may engage sub-processors (including cloud and AI infrastructure providers) solely for service delivery.

Customer Input shall not be used to train AI models unless:

  • anonymized; or
  • expressly agreed in writing.

8.5 Data Breach Notification

Seqoon AI shall notify the User within forty-eight (48) hours of becoming aware of a Personal Data Breach and cooperate with regulatory notifications.

8.6 Cross-Border Transfers

Personal Data may be transferred to, stored, accessed, or processed in jurisdictions outside the Arab Republic of Egypt where Seqoon AI, its affiliates, service providers, or sub-processors operate. Seqoon AI shall ensure that any such cross-border transfer is conducted in compliance with Article 14 of the Egyptian Personal Data Protection Law No. 151 of 2020 ("PDPL") and any applicable executive regulations, including obtaining required regulatory approvals where necessary and implementing appropriate contractual, organizational, and technical safeguards to ensure a level of protection for Personal Data substantially equivalent to that required under applicable law.

Seqoon AI further undertakes to ensure that recipients of Personal Data are bound by confidentiality, data protection, and information security obligations consistent with applicable legal and regulatory requirements.

9. Third-Party Services

The Services may integrate with third-party platforms. Seqoon AI is not responsible for third-party services or content.

10. No Warranties

WITHOUT LIMITING THE DISCLAIMERS SET FORTH ELSEWHERE, THE SAI PRODUCTS AND OUTPUT ARE PROVIDED "AS IS" WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. Seqoon AI SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Seqoon AI MAKES NO WARRANTY THAT:

  • THE SERVICES WILL MEET YOUR REQUIREMENTS OR OPERATE WITHOUT INTERRUPTION.
  • THE OUTPUTS WILL BE SECURE, ACCURATE, COMPLETE, OR ERROR-FREE.
  • AI-SPECIFIC ACKNOWLEDGMENT: YOU ACKNOWLEDGE THAT OUTPUTS (I) MAY BE INACCURATE, BIASED, OR OFFENSIVE; (II) MAY BE SIMILAR TO OUTPUT GENERATED FOR OTHER CUSTOMERS; AND (III) SHOULD NOT BE USED AS THE SOLE BASIS FOR DECISION-MAKING WITHOUT HUMAN VALIDATION.

11. Limitation of Liability

To the maximum extent permitted by law, Seqoon AI's aggregate liability shall not exceed the lower of the fees paid by the User in the two (2) months preceding the event giving rise to the claim or five hundred dollars ($500). The limitations in this section apply only to the maximum extent permitted by applicable law.

Exclusion of Damages: In no event shall Seqoon AI be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business reputation, even if advised of the possibility of such damages.

12. Indemnification

12.1. You will indemnify, defend, and hold Seqoon AI, its subsidiaries, and affiliates harmless from and against any and all claims, costs, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  1. Your actual or alleged breach of these Terms;
  2. Your access to or use of the AI Products or Output;
  3. Your violation of applicable laws (including the Egyptian PDPL) or third-party rights (including Intellectual Property or Privacy rights);
  4. Any intentional misconduct or gross negligence committed by you or your employees.

13. Termination

Either party may terminate these Terms:

  • upon material breach not cured within thirty (30) days; or
  • immediately for unlawful use.

Upon termination:

  • access to the Services shall cease;
  • Personal Data shall be deleted or returned in accordance with the DPA.

14. General Terms. Waiver and Severability

The failure of Seqoon to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

A. Controlling Law and Jurisdiction: These Terms and any action or dispute related thereto will be governed by the laws of Egypt without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings, or litigation arising in connection with the Services will be brought solely in the Economic court located in Cairo, Egypt, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. You agree that you may only bring claims against SAI related to your use of the Services on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding.

B. Entire Agreement: These Terms and our Privacy Policy are the entire and exclusive agreement between SAI and you regarding the Services (excluding any service for which you have a separate agreement with SAI that is explicitly in addition or in place of these Terms), and these Terms supersede and replace any prior agreements between SAI and you regarding the Services.

We may revise these Terms from time to time; the most current version will always be available on this page. If the revision, in our sole discretion, is material, we will notify you via email to the email associated with your account or through the Services. If you do not wish to be bound by any such revisions to the Terms, you must end these Terms with us as set forth in Section 13 above. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.

If you have any questions about these Terms, please contact us.

Terms of Use · Sai · SAI