Customer Service Automation
Customer service automation for MENA businesses
Sai automates the repetitive parts of your support queue FAQs, status checks, ticket creation, and follow-ups across voice, WhatsApp, and chat. Your team handles the exceptions.
SOC 2 & GDPR-ready · Arabic-first · 27+ languages
Resolution trend
↑ 18% this weekRefund for order #4821
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⟳ ProcessingWhat it handles
One agent. Every conversation type your team currently handles manually.
FAQ resolution across voice, WhatsApp, and chat
Order and case status lookups
Support ticket creation and routing
Appointment reminders and rescheduling
Proactive follow-up messages
Sentiment detection and priority routing
Escalation with full conversation summary
CSAT collection at end of interaction
CRM and ticketing system updates
Built for Arabic-speaking customers
Generic automation tools weren't built for Egyptian Arabic or Gulf dialects. Sai understands how your customers phrase requests, handles colloquial Arabic, and responds in a way that doesn't feel like a bot.
Egyptian Arabic & Gulf dialects
27+ languages
SOC 2 & GDPR-ready
On-prem & private cloud
CRM & telephony integrations
Human escalation & audit logs
Less ticket backlog. More resolved customers.
No long implementation. Your team is ready in days.